Your success is our success
When it comes to getting your site running smoothly, we have the right tools for the job. Support is just a call away.
We want you to be successful with our product. That’s why we’ve developed a plan that gets you and your sites up and running, seamlessly.
Have a question you need answering? Having technical troubles? Whatever the reason, we have you covered. Our team has a hands-on approach to providing you with the help you need. Whenever you need it.
Client First Attitude
Our dedicated team is here to help you achieve success with SignOnSite. We’re proactive about how to help you get the most out of SignOnSite.
Frequently Asked Questions
Answers to some common questions about SignOnSite.
- Is SignOnSite the right fit for what I'm after?
We want to make sure SignOnSite is going to suit your needs. That’s why we like to get to know you and what you’re hoping to achieve, first. We aren’t in the business of setting you up for failure.
- What if there's a lot of people without a smartphone on site?
We understand not everyone on site is going to have a smartphone. We also know that given the industry, phones can experience some wear and tear quicker than others. That’s why the SignOnSite Kiosk is an option to you and your sites.
- Is it tracking me?
So that you can sign onto your site, the only time the app will monitor your location is when you are near your site, typically around 250-300m away. Once you’ve signed on, your location isn’t monitored.
- Will the app use up all my data?
The only time SignOnSite will use your data is when you download the app, sign on, sign off and when there’s an evacuation. You can check the data usage on your phone to get an idea of how much is used by the app.
- Will it drain my battery?
SignOnSite uses a number of different location services to make sure the battery isn’t drained. We understand it’s important that your phone has charge throughout the day. This is why we continue to test battery usage on the app.
- How does automatic sign on work?
On your first sign on to any site, you will need to sign on manually. Once you have completed the manual sign on, every time after it will happen automatically. It’s like presets on your radio. It’s to make it easier for you.
- I have a different question. Can you help?
Sure we can. If you have a question we haven’t covered, or simply want to find out more, email firstname.lastname@example.org and we’ll be happy to help.